Lockcubby Support

Answers to common questions. Still stuck? Email theolabsupport@gmail.com.

I forgot my key

Nobody can reset a key, which is what keeps it safe. If the Space syncs with iCloud, or you exported an encrypted copy, open Lockcubby on any device, tap Restore and enter your 24 Recovery Words, then choose a new key. A Space kept on one device only and never exported can't be recovered.

A key opened an empty Space

Any key opens a Space; a key that hasn't been used before opens an empty one. Lock and enter your usual key again. Check that the symbols are in the same order.

I have a new phone

If your old phone still works, on the new one tap Add from another device, then on the old phone go to Space settings › Devices › Add a device, and scan the code or type the 8-character code. If the old phone is lost, use Restore with your 24 Recovery Words.

Remove a lost or stolen device

On another of your devices: Space settings › Devices › Remove. The Space gets a new key, so the removed device receives nothing new.

Camera shows a blank screen

Camera access for Cubby is turned off. Open iOS Settings › Cubby and allow Camera (and Microphone for videos with sound).

Subscriptions and restoring purchases

Lockcubby Pro is sold through the App Store. One purchase works on iPhone, iPad and Mac with the same Apple Account. To restore it, open Space settings › Plan › Upgrade or Manage plan › Restore Purchases. Manage or cancel a subscription in iOS Settings › your name › Subscriptions. If you stop paying, nothing is deleted: everything stays readable and the free plan's limits apply again.